Terms and Conditions of the Tour and Liability Clauses

Update Date: October 1, 2024

This is the latest version of the itinerary. Any brochures or flyers released prior to this printing date will be replaced by this updated version.

Liability Clauses:

1. "Jubilee Travel Company Limited" acts solely as an agent for the services provided by the airlines, hotels, accommodations, and other travel organizations included in the itinerary. Customers participating in the tours mentioned in the itinerary or brochures, including but not limited to cases of property loss, accidental injury or death, natural disasters, machinery failure, transportation delays, fire, strikes, war, political instability, or changes in government regulations that result in loss or additional expenses, shall have no claims against "Jubilee Travel Company Limited" or its agents.

2. Any arrangements made by "Jubilee Travel Company Limited," including tickets, exchange documents, receipts, contracts, or vouchers issued on behalf of the aforementioned service providers, are subject to the terms and conditions set by those providers. Should customers experience issues such as transportation delays, baggage loss, property loss, accidental injury, or any other loss, they must pursue claims or compensation directly with the entities that own, manage, or operate the relevant transportation, hotels, accommodations, restaurants, tourist attractions, entertainment activities, or any other services. "Jubilee Travel Company Limited" is not liable for any such losses, injuries, or damages.

Furthermore, "Jubilee Travel Company Limited" is not responsible for any negligence or misconduct by non-employee parties. Customers should follow the rules and terms of the relevant service providers when seeking recourse. In the event of any incidents during the trip (including but not limited to accidents while participating in entertainment or recreational activities) that result in injury or property loss, "Jubilee Travel Company Limited" shall not be held responsible for such injuries or losses.

3. "Jubilee Travel Company Limited" and its agents reserve the right to modify any items in the itinerary based on circumstances. They may also shorten or extend the journey, with costs adjusted accordingly, and customers shall not object to this:

A) If any item is changed before the tour departure due to special circumstances, resulting in increased operational costs, customers may choose to accept the adjusted price or receive a full refund of all payments made within seven working days. If changes lead to decreased operational costs, "Jubilee Travel Company Limited" will refund the difference within seven working days.

B) If any item is changed after the tour departure due to special circumstances, resulting in increased operational costs, "Jubilee Travel Company Limited" reserves the right to charge additional fees. If changes lead to decreased operational costs, the company will refund the difference within one month after the tour returns to Hong Kong.

4. All hotels and accommodations are arranged according to the itinerary; however, "Jubilee Travel Company Limited" reserves the right to make changes based on circumstances. This includes, but is not limited to, situations such as exhibitions or special conditions that may require substituting accommodations with equivalent hotels in nearby cities.

Any attractions in the itinerary may be replaced with alternative programs if they are closed or unavailable due to holidays, special events, or other circumstances. The sequence of the itinerary will be determined by the airline and local service providers.

Regarding restaurant arrangements, if there are holidays, renovations, or special situations, meals will be substituted accordingly, and the order of meals may be adjusted based on local conditions.

5. Any transportation, accommodation, sightseeing, meals, and other items arranged in the itinerary are group bookings. Once confirmed and ordered, no refunds will be issued under any circumstances for unused services. For instance, if customers have requests that differ from the group arrangements, "Jubilee Travel Company Limited" will make every effort to accommodate these requests; however, customers must bear all associated costs, including but not limited to the company’s administrative fees.

6. "Confirmed Departure" means that "Jubilee Travel Company Limited" has reserved seats for the specified departure date of the tour or has sufficient participants registered. However, the decision to proceed with the departure is subject to other factors, and the company reserves the final decision.

7. For travelers participating in tours of different durations that are combined into one departure, those returning to Hong Kong first will be arranged by an airport assistant to take a designated vehicle to the local airport on the day of their return. Customers must independently board the specified flight to Hong Kong, and there will be no tour leader accompanying them.

8. If customers choose to bring their own tickets to join the tour, they are fully responsible for all matters related to their self-booked flights. Customers must confirm with "Jubilee Travel Company Limited" whether the tour is proceeding and verify the flight details before purchasing their own tickets. Otherwise, all consequences will be the customer's responsibility.

For example, in the event of delays or cancellations due to weather issues, mechanical failures, or other unforeseen circumstances affecting either the group flight or the customer's self-booked flight, customers may not arrive on time or may need to change their destination. In such cases, no refunds will be issued, and customers must independently travel to the latest meeting point.

9. The transportation arrangements used for the tour are group bookings, and customers must travel with the group for both departure and return. If customers choose to stay longer in the local area or other cities, "Jubilee Travel Company Limited" will make every effort to assist in booking extended flights or ferry seats. However, regardless of whether these arrangements are confirmed, customers cannot raise objections, withdraw from the tour, or claim compensation. Any costs and responsibilities (including insurance claims) arising from extended stays after the tour is completed will be the sole responsibility of the customer.

10. If customers choose to stay in the local area after the tour, "Jubilee Travel Company Limited" will make every effort to assist in booking additional flights, transport, hotels, and accommodation services. However, if customers wish to make their own arrangements, they must first confirm the return date, flight details, and the status of the tour with "Jubilee Travel Company Limited" before finalizing any self-arranged items. Otherwise, all consequences will be the responsibility of the customer.

11. The costs listed in the itinerary or brochure are based on the prevailing airfare and international currency exchange rates at that time. In the event of fluctuations in foreign currency, "Jubilee Travel Company Limited" reserves the right to adjust various fees and charge additional amounts prior to departure.

12. In light of the fact that fuel surcharges and various ticket prices may be adjusted periodically, "Jubilee Travel Company Limited" reserves the right to modify any fees prior to departure.

13. According to the guidelines of the Travel Industry Authority, tour fees may be subject to additional charges if, for example, the exchange rate fluctuates by more than three percent, or if unforeseen circumstances arise that reasonably lead to increased operating costs. These additional fees can be proportionately charged to the customer.

14. Before departure, each customer must ensure that all necessary entry documents, including visas, are obtained. If a customer is denied or delayed entry into any country for any reason, they must accept responsibility for this and bear any losses incurred by fellow travelers as a result. The Travel Industry Authority will not be held liable for such issues. All additional arrangements for accommodation, transportation, and related costs will be the sole responsibility of the customer, and any remaining itinerary not completed with the group will not be eligible for compensation.

15. Even if a customer holds valid entry visas and travel documents, if they are denied entry or experience delays upon entry due to personal background issues or any other reasons by local immigration or customs authorities, it is unrelated to "Jubilee Travel Company Limited." All fees are non-refundable and non-transferable, and the customer must bear any additional costs incurred during this period.

16. Customers must comply with the regulations of each country, including but not limited to prohibitions on carrying prohibited items, using drones, smoking in hotels and accommodation rooms, and adhering to other local laws. Those who violate these regulations will be held responsible for their actions, and "Jubilee Travel Company Limited" reserves the right to seek compensation for any losses incurred as a result.

17. Except with the special consent and arrangements of "Jubilee Travel Company Limited," if a customer independently changes their participation to be represented by another person, "Jubilee Travel Company Limited" or its authorized personnel reserves the right to cancel their eligibility to join the tour without refunding any tour fees.

18. All activities during the itinerary are designed and arranged based on overall needs. However, customers participating in these activities must adhere to the guidelines and arrangements provided by the staff. They should also consider their own age, physical condition, health status, as well as local weather conditions and the nature of the activities, to assess whether they should participate. Customers must accept full responsibility for any consequences arising from their participation. If deemed necessary, they should seek advice from a doctor or professional.

19. Certain travel activities during the journey may involve potential risks, including but not limited to activities involving animals, horseback riding, wildlife tracking, scuba diving, snorkeling, hot air ballooning, high-altitude trekking, climbing, skydiving, white-water rafting, and winter activities such as skiing. These activities may lead to illness, loss, or even injury or death. Customers must fully understand the potential risks before participating in such activities and accept complete responsibility for their own health and safety. This includes any foreseeable or unforeseeable physical discomfort, illness, loss, or injury. Customers cannot hold "Jubilee Travel Company Limited" or its agents legally responsible or seek additional compensation as a result.

20. If customers choose to leave the group or abandon the itinerary during the journey, they will assume all responsibilities after departing from the group (including insurance claims). All consequences will be unrelated to "Jubilee Travel Company Limited" or its agent companies.

21. Before participating in any tours organized by "Jubilee Travel Company Limited," customers are advised to consult relevant travel advisories at http://www.sb.gov.hk/chi/ota/. The decision to travel outside the country is solely personal. If a customer decides not to join the group due to an existing travel advisory, it will be considered as an automatic forfeiture of their booking, and all fees paid will be non-refundable. "Jubilee Travel Company Limited" will not arrange alternative tours.

22. "Jubilee Travel Company Limited" processes all customer information in accordance with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region.

Cruise Tours to Antarctica and South America

23. In the event that docking is not possible due to inclement weather, rough seas, or any unforeseen or unavoidable circumstances, "Jubilee Travel Company Limited" or the cruise company will not provide any compensation, and customers shall not raise any objections.

24. The itinerary, departure and docking times, all taxes, and meal arrangements are subject to the final arrangements made by the cruise company. "Jubilee Travel Company Limited" or the cruise company also reserves the right to adjust the sightseeing itinerary onshore based on the docking time and local traffic conditions, and no compensation will be provided for such changes. Customers shall not raise objections regarding the cruise company's responsibilities.

25. All cruise tours are subject to the terms and conditions set forth by the cruise company.

26. Please refer to the English version of the terms and conditions related to the cruise itinerary before registering.

Important Notes:

1. For guests traveling to Peru/Brazil or East Africa (Tanzania or Kenya) with a stopover in Thailand, it is mandatory to receive the Yellow Fever vaccination prior to departure and to carry the original vaccination certificate to the aforementioned destinations. Guests should consult a doctor or healthcare professional regarding their suitability for the Yellow Fever vaccine and any potential side effects that may arise from the vaccination before registration. To ensure adequate time for vaccination, it is recommended that guests schedule an appointment for the Yellow Fever vaccination at a travel health center under the Department of Health as soon as possible after registration. (Appointments should be made at least 8 weeks prior to departure, and the vaccination should be administered at least 20 days before departure.)

2. Guests must purchase comprehensive travel insurance and understand the coverage provided. For example, but not limited to, guests should independently acquire travel insurance and ensure that the insurance purchased covers all included and optional activities during the trip.

3. The Travel Industry Council recommends that travelers purchase comprehensive travel insurance before departure. For instance, if guests do not have any travel insurance and encounter special circumstances beyond the control of the travel agency—such as transportation delays, natural disasters, war, political unrest, severe weather, typhoons, technical issues with transportation, industrial actions, strikes, or loss of documents or belongings—they will be responsible for any additional expenses incurred, including accommodation, meals, and transportation costs. To ensure the safety and interests of guests, Jubilee Travel Company Limited requires all guests to purchase travel insurance before departure. Guests must carefully read the coverage and terms of their policy (especially the exclusions) to ensure adequate protection during the trip and associated activities. For details, guests can inquire with Jubilee Travel Company Limited. If guests have already purchased travel insurance, they are requested to provide the name of the insurance company and policy number to Jubilee Travel Company Limited for record-keeping. If guests fail to provide any travel insurance information or refuse to purchase travel insurance before the tea meeting, Jubilee Travel Company Limited reserves the right to cancel the reservation and deduct all fees already paid by the guest. (This clause applies only to group tours.) In cases where guests need to file an insurance claim due to circumstances beyond the control of the travel agency or flight delays, they are encouraged to contact their insurance company directly. Additionally, if guests require Jubilee Travel Company Limited to provide an insurance certificate or to request a flight delay certificate from the airline, an administrative fee of HKD 150 per letter will apply.

4. For safety reasons and customs declaration procedures, Jubilee Travel Company Limited will not assist in returning any items left behind by guests during the trip to Hong Kong.

5. The itinerary summary in the travel document is printed and issued by Jubilee Travel Company Limited and is not related to any airlines.

6. The details provided in the itinerary document are for reference only. All arrangements, including but not limited to flights, hotels, meals, and itineraries, will be made by Jubilee Travel Company Limited, its agents, and local service providers to the best of their ability. However, in the event of special circumstances or factors beyond the control of the company or its authorized agents that result in changes to the program or sequence of the itinerary, Jubilee Travel Company Limited and its agents reserve the right to make necessary adjustments as needed. Participants may not object to or withdraw from the tour for these reasons. All travelers agree to accept the final arrangements and will not consider them a violation of the promotional materials and itinerary descriptions provided. No refunds will be issued for canceled activities.

7. According to airline guidelines, tickets that are not used in sequence will become invalid. Therefore, if guests, for any personal reasons, are unable to board the flight with the group and wish to retain their remaining itinerary seats (including but not limited to domestic and return flights), the airline has the right to cancel the remaining itinerary seats or charge the guest applicable handling fees or require the guest to purchase a new ticket. Guests are responsible for paying any relevant handling fees or additional costs, and Jubilee Travel Company Limited will not be held liable.

Liability Clause:

8. According to airline regulations, all seats for group bookings are assigned by the airline, and guests are not permitted to change their seats without authorization. If guests have specific requests at the time of registration (such as window seats, aisle seats, or requests to sit together), Jubilee Travel Company Limited will make every effort to accommodate these requests with the airline. However, the airline reserves the final decision, and guests must accept the airline's ultimate determination without objection.

9. Guests holding foreign passports, non-Hong Kong permanent residents, and those without Hong Kong residency must possess a return ticket to their original residence when returning to Hong Kong for inspection by the airline. If guests are unable to provide this documentation, the airline reserves the right to deny boarding on the return flight. Jubilee Travel Company Limited will not be held responsible for any losses incurred by guests as a result of this situation.

10. According to airline guidelines, if guests indicate that they are sensitive to certain foods (such as peanuts) and request special meals from the airline, they must provide a valid medical certificate from a recognized doctor. If guests fail to present this documentation, the airline reserves the right to deny boarding. Jubilee Travel Company Limited will not be held responsible for any losses incurred by guests as a result of this situation.

11. The services provided directly by the company (excluding those through entrusted partner organizations) are governed by Hong Kong law. All claims against the company must be processed in Hong Kong. To the maximum extent permitted by applicable law, the company's liability to travelers shall not exceed the total amount paid by the traveler for the services.

12. All measures regarding entry and exit, visas, quarantine, and isolation are subject to the announcements made by the local and Hong Kong governments. For the latest boarding and quarantine arrangements for individuals arriving in Hong Kong, please refer to the Centre for Health Protection website (www.coronavirus.gov.hk).

13. The execution of the itinerary may be subject to changes or adjustments due to special circumstances or arrangements related to COVID-19 PCR testing. Guests shall not request refunds or compensation on this basis.

14. If any individual in the group is diagnosed with COVID-19 during the trip and is subject to relevant preventive measures by the local government or the ground handling agency, guests shall not request refunds or compensation. Guests are responsible for any additional costs incurred as a result.

15. The star ratings of hotels may vary. The star ratings listed in this brochure are based on the date of itinerary preparation and publication. The company will not provide any compensation for a downgrade in hotel ratings.

Costs include:

1. Airfare - Round-trip economy class tickets are all group bookings.

2. Hotels and Accommodation - The hotels and accommodations listed in the itinerary or of equivalent standard are based on double occupancy.

A) For children under twelve sharing a room with parents: if an extra bed is required, the charge will be the same as for a child under twelve (half room rate) or an adult; if no extra bed is needed, the charge will be calculated at the child rate.

B) If a single traveler registers or if there is an odd number of travelers in a group, a single room supplement will be charged. Guests may not object or withdraw from the trip on this basis. Guests paying the single room supplement will primarily be arranged a single room in the tour.

3. Hotel Tips and Taxes - Service charges for hotel accommodations and restaurants listed in the itinerary.

4. Sightseeing - Activities listed in the itinerary or brochure.

5. The services of a tour leader will be provided by "Jubilee Travel Company Limited," with experienced Chinese-speaking guides accompanying the group. (For certain group types, such as those with fewer than 10 participants, "Jubilee Travel Company Limited" will not send a tour leader. Instead, a local guide who speaks Cantonese, Mandarin, or English will assist. For further details, guests should inquire with their local branch or the travel agency they registered with.)

Liability Clause:

6. Meals - Meals listed in the itinerary.

7. Transportation - Various modes of transportation listed in the itinerary.

8. Luggage - Each person is allowed to carry one piece of luggage, weighing no more than 20 to 30 kilograms (subject to individual airline regulations). As for carry-on luggage, it must comply with the regulations of each airline, not exceeding 56 cm x 36 cm x 23 cm, and each person is allowed one piece. (Note: Luggage and carry-on regulations are based on airline policies.)

9. Prices listed in the itinerary or brochure are subject to change without prior notice.

10. The tour fee may be adjusted based on factors such as fluctuations in airfare and discounts provided at the time of registration, so the fee at the time of registration will be considered final.

Not included in the cost:

1. Service fees for the tour leader, local guides, travel vehicle drivers, travel agency personnel, and baggage handlers. (Applicable to designated tour groups; please refer to the price list for details.)

2. Starting from January 1, 2019, our company will charge customers a "stamp duty fee." The "stamp duty fee" is calculated at 0.15% of the final total charge.

3. Additional fees for personal checked or carry-on luggage that exceeds the weight/size/special item limits set by the airline.

4. Any additional expenses incurred due to circumstances beyond the control of "Jubilee Travel Company Limited," such as but not limited to weather conditions, strikes, and traffic delays.

5. Personal expenses such as laundry, coffee, tea, beverages, and other miscellaneous costs.

6. Travel documents and necessary entry requirements, including visas, vaccination papers, airport taxes in various locations, port taxes, government fees, and fuel surcharges.

7. A service fee of no more than HKD 250 per person for collecting additional charges, taxes, or other levies on behalf of airlines or government authorities.

8. Optional activities added to the itinerary (guests can decide whether to participate). These self-funded programs may be canceled due to insufficient participation, unsuitable weather, or other unforeseen factors.

9. Personal travel insurance. (If needed, "Jubilee Travel Company Limited" can assist with the purchase.)

10. For domestic flights within the United States and Canada, the fee for the first checked bag is USD 25, and the fee for the second checked bag is USD 35. (Note: Baggage and carry-on regulations are subject to the airline's policies.)

11. In certain regions of South America, there may be a possibility of charging transit taxes to guests, depending on local enforcement. Example amounts for reference include:

Argentina: USD 30
Chile: USD 30
Peru: USD 30.5

Farewell tea gathering:

Before departure, "Jubilee Travel Company Limited" will host a farewell tea gathering for guests, introducing various scenic spots and providing information on related matters. (Applicable only to designated tour groups.)

Liability Clause:

Registration Procedures:

1. Guests can choose to pay by cash, check, bank transfer, EPS, Payme, or Faster Payment when registering. Guests registering on or after January 1, 2025, may use credit cards for payment. The deposit paid will be used to secure the reservation.

Tour Group Pricing and Deposit Amounts:

Asia and China:
- Tour fee HKD 10,000 or below: Deposit from HKD 3,000
- Tour fee HKD 10,001 to 20,000: Deposit from HKD 8,000
- Tour fee HKD 20,001 or above: Deposit from HKD 10,000
Middle East and Africa:
- Economy Class: Deposit from HKD 10,000
- Premium Economy or Business Class: Deposit from HKD 30,000
Europe, Australia, New Zealand, North America, and Mexico:
- Economy Class: Deposit from HKD 15,000
- Premium Economy or Business Class: Deposit from HKD 40,000
Antarctica and South America:
- Tour fee per person HKD 100,000 or below: Deposit from HKD 30,000
- Tour fee per person HKD 100,001 or above: Deposit from HKD 60,000
South America Cruise: Deposit from HKD 60,000
Cruise Tours: Deposit from HKD 10,000

(Note: The deposit amounts and payment deadlines during peak season will be adjusted.)

2. Guests participating in tours to Asia, China, the Middle East, Africa, Europe, Australia, New Zealand, North America, Cuba, and Mexico must pay the remaining balance in full 35 days prior to departure. (During peak season, the balance must be settled 50 days before departure.) Guests joining tours to Antarctica and South America must pay the remaining balance in full 120 days prior to departure. Guests participating in cruise tours must pay the remaining balance in full 100 days prior to departure.

3. Any guest who registers within 35 working days before the departure date must pay the full tour fee in cash, via Faster Payment, or EPS.

4. Guests must hold valid travel documents, such as, but not limited to, a Hong Kong Special Administrative Region passport. (Note: Each type of document must have a validity of at least 6 months or more (calculated from the date of return to Hong Kong) for visa and entry applications to be accepted by the consulate.) Travel documents must also have sufficient blank pages for entry and exit stamps or entry visas.

5. Once the reserved cabin class or return stopover dates are confirmed, no changes can be made. In cases where a change to the cabin class or return stopover dates is necessary and permitted by the airline, a fee of HKD 1,000 per person per change will be charged, along with any additional fare differences and fees imposed by the airline.

6. Please retain the receipt for refund arrangements in special circumstances. If there are any discounts or reductions, proof must be presented and provided to "Jubilee Travel Company Limited" or the respective authorized travel agencies at the time of registration.

7. Guests may request an extension of stay or any service upgrades (such as, but not limited to, upgrading to business class, preferred economy class, or hotel accommodations) at the time of registration. The additional fees provided by "Jubilee Travel Company Limited" at the time of booking are for reference only, and the final amount payable will be based on the confirmation of services on the date of service confirmation.

8. For information regarding the application for entry visas, guests should inquire with the respective branch or travel agency at the time of registration. Guests under the age of 18 must meet the following registration requirements:

15 years old or younger: Must be accompanied by a parent or guardian.
Aged over 15 but under 18: If not traveling with a parent or guardian, written consent from a parent or guardian is required, along with their signature on the registration form and appropriate travel insurance coverage.

9. Guests who require medical assistance, special equipment, or have specific requests during their journey must inform "Jubilee Travel Company Limited" at the time of registration, so that arrangements can be made as much as possible. If, due to destination conditions, the requests cannot be accommodated, "Jubilee Travel Company Limited" will notify the guest and arrange for a refund. Guests who choose to cancel may follow the temporary cancellation and refund policy to retrieve the full amount paid.

10. If guests require special arrangements or assistance during the tour for personal reasons (such as, but not limited to, medical needs or other support equipment), "Jubilee Travel Company Limited" reserves the right to charge the guest a fee deemed appropriate for the special arrangements or assistance provided.

11. The tour leaders of "Jubilee Travel Company Limited" are responsible for the care of all group members and will not provide individual or additional care based on special requests from individual members. If guests require special arrangements or assistance (such as, but not limited to, medical needs or other support equipment), they must submit these requests at the time of registration, as outlined in points 9 and 10. "Jubilee Travel Company Limited" will provide services within the company’s capabilities. If guests do not request special arrangements or assistance at the time of registration but require such arrangements during the tour, "Jubilee Travel Company Limited" reserves the right to charge a fee deemed appropriate for the special arrangements or assistance provided, and guests shall not dispute this.

12. Meals arranged for the tour will primarily consist of set group meals. If guests have specific dietary restrictions or preferences (such as allergies or personal eating habits) and wish to exclude certain ingredients or request alternative menus, these must be communicated at the time of registration. "Jubilee Travel Company Limited" and the hosting establishment will attempt to accommodate these requests. However, if conditions prevent fulfilling the guest's needs and the guest insists on specific arrangements during the trip, "Jubilee Travel Company Limited" reserves the right to charge the guest additional fees.

13. If you have any questions regarding the registration rules, please call 852-4678 9980 or visit "Jubilee Travel Company Limited" for inquiries. "Jubilee Travel Company Limited" reserves the right to ultimately accept or reject any registration.

Online Registration / Payment:

1. All online payments must be made via "Faster Payment System."

2. After clicking the "Pay" button, please do not leave this electronic service page until you receive the confirmation notification. Otherwise, your transaction may not be successful. If needed, please note your transaction reference number or print this page for checking your payment status.

3. In special circumstances, refunds may need to be arranged. Generally, refunds can only be returned to the account that was used for the original payment.

4. When making online payments, different banks may verify the cardholder's identity in various ways. For more information about the "verification" service, please contact your bank.

5. Using the "Faster Payment System" for online payments will be subject to the terms and conditions of the relevant bank.

Temporary Cancellation and Refund Policy:

1. "Jubilee Travel Company Limited" reserves the right to cancel a tour prior to departure (calculated from the departure date but excluding the departure day and notification day) due to insufficient participants, issues with seats/hotels/transportation, or visa problems, in accordance with the guidelines of the Travel Industry Council:

For tours of three days or less: Customers will be notified one day before departure.
For tours of four to nine days: Customers will be notified seven days before departure.
For tours of ten days or more: Customers will be notified fourteen days before departure.

In this case, any fees paid by the customer will be fully refunded, and "Jubilee Travel Company Limited" will not be responsible for the cancellation of the tour.

2. If any guest disrupts the normal activities and interests of the tour group, such as but not limited to frequently disregarding the instructions or arrangements of the staff, or insulting or harassing other guests or staff verbally or physically, the guide of "Jubilee Travel Company Limited" reserves the right to cancel that guest's participation in the tour based on the specific circumstances. Any remaining portion of the journey that the guest has not completed will not be refunded. Furthermore, any actions taken by the guest after leaving the tour will not be the responsibility of "Jubilee Travel Company Limited."

3. If a guest has a record of visa rejection or any potential reasons that may lead to a visa denial, please inform us at the time of registration to facilitate timely processing of the visa.

4. If a guest is unable to depart as scheduled and needs to cancel the tour for any of the following reasons, the refund will be processed according to the policy outlined in Section 6:

A) Visa application is not approved, or there is a delay due to insufficient information provided during the visa application process.

B) A medical diagnosis determines that the guest is unfit to receive the yellow fever vaccination or cannot tolerate potential side effects from the vaccine, resulting in the inability to get vaccinated; or failure to complete the "yellow fever vaccination" as instructed, leading to delays.

C) The guest only informs "Jubilee Travel Company Limited" after registration that they require assistive devices or have special requests for the journey, which ultimately cannot be accommodated due to conditions at the destination. (Partial refunds may be considered under special circumstances; if other companions request to cancel the tour as well, they will not receive the same consideration.)

5. If a guest withdraws from the tour before departure, or suddenly exits during the trip, or does not participate in any group activities (such as but not limited to meals, sightseeing, or accommodations), it will be considered as an automatic forfeiture of their participation, and any fees paid will not be refunded or transferable.

6. If a guest chooses to cancel their booking for any reason, "Jubilee Travel Company Limited" will deduct the fees as follows: The guest must sign a "Cancellation Confirmation Form" or submit a cancellation request via email. If the cancellation request is accepted, the fees will be deducted according to the following calculation (excluding the departure date and notification date):

Cancellation Fees for Tours to Asia, China, the Middle East, Africa, Europe, Australia/New Zealand, North America, and Mexico:

50 days or more before departure: Full deposit
49-44 days before departure: 50% of total fees
43-31 days before departure: 75% of total fees
30 days or less before departure: Full fees

Cancellation Fees for Tours to Antarctica and South America

260 days or more before departure: HKD 10,000

259-190 days before departure: Full deposit

189-100 days before departure: 50% of total fees

99-60 days before departure: 75% of total fees

59 days or less before departure: Full fees

Cancellation Fees for Cruise Tours
100 days or more before departure: Full deposit
99-70 days before departure: 50% of total fees
69-50 days before departure: 75% of total fees
49 days or less before departure: Full fees

7. If a guest has requested an extension of stay or any service upgrades (such as but not limited to upgrading to business class, preferred economy class, or hotel accommodations) before the tour departure and has received confirmation, all fees paid are non-refundable.

8. According to the directive of the "Travel Industry Authority," licensed travel agents have the right to cancel tour arrangements due to "force majeure" circumstances before departure. "Force majeure" reasons include war, political unrest, terrorism, natural disasters, epidemics, severe weather, technical issues with transport, last-minute schedule changes by carriers, strikes and industrial actions, travel advisories issued by destination governments or the World Health Organization, red/black travel warnings issued by the Hong Kong SAR Government, and other adverse conditions beyond industry control affecting travelers.
In the event of cancellation, Jubilee Travel Company Limited may deduct costs related to the cancellation from any refunds, including fees owed to local and overseas suppliers. Additionally, as per the directives from the Travel Industry Authority, a cancellation fee may be charged when processing refunds (for details, please visit the Travel Industry Authority website at www.tia.org.hk). Jubilee Travel Company Limited will also impose the following handling fees:

Handling Fees for Tours
Asia and China: HKD $500 per person
Europe, Russia, Australia/New Zealand, Oceania, USA, Canada, Mediterranean, Middle East, Central Asia, Africa, and others: HKD $1,000 per person
Central and South America, Antarctica, and Cruise Tours: HKD $3,000 per person

After the group member pays the cancellation fee (if applicable), the remaining balance can be used for the following options:

A. The remaining tour fee can be retained for six months from the departure date (no need to pay the "force majeure" handling fee); or
B. After paying the "force majeure" handling fee, the remaining tour fee can be refunded.

9. If a tour operator makes a statement, guarantee, or promise of guaranteed departure, and subsequently cancels the tour for reasons not classified as "force majeure," the agent must refund or arrange for the refund of the amounts paid by the customer within seven working days after issuing the cancellation notice (excluding the day the notice is issued), and compensate 15% of the tour fee (with a maximum limit of HKD $1,500).

Terms and Conditions of the Tour and Liability Clauses

Update Date: October 1, 2024

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